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    FAQs

    What are your delivery options?

     
    We deliver throughout Peninsular Malaysia. You can view the shipping charges by selecting your delivery state after putting the items in your shopping cart. Free shipping RM25 and above for Peninsula destinations (except East Malaysia). For self collect at our store, ZERO shipping fee will be imposed.
     

    What are your payment options?

     
    We take payment using the following options:
    Online banking
    Credit/ Debit card including Mastercard and Visa
    Cash (Self collect)
     

    Are your card processing methods secure?

     
    Card transactions are processed by iPay88 secure servers. We do not capture card details on our own site. We do not retain your card details in any format.
     

    How do I know if my order has been received?

     
    You should receive an automatic email confirmation from us once your payment has been processed and a confirmation from either iPay88 to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at +6012 733 6515 or email us at [email protected] and we will confirm if we have received your order.
     

    What if my delivery doesn't arrive when expected?

     
    The cut off time for orders to be processed for next day delivery is 2pm Monday to Friday. Delivery usually takes about 3days to 7days.
    Where orders are received at a weekend, they will be processed on the next working day ie. Monday with the exception of Johor Bahru’s public holiday.
    Your goods are shipped with a third-party courier- Pos Laju. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact us between 8am and 6pm Monday to Friday at +6012 733 6515 or [email protected] and we will track your order immediately.
     

    How do I receive a tax invoice?

     
    Your tax invoice is normally dispatched with your goods. In the unlikely event that you do not receive a tax invoice with your goods, please contact us and we will immediately provide a replacement.
     

    Can I collect my order?

     
    You are welcome to collect your order from us; However, you must contact us for arrangement/appointment prior to pick up.
    Our shop address is:
    No.6, Jalan Tahana, Kawasan Perindustrian Tampoi, 80350 Johor Bahru, Johor, Malaysia.
    Phone: +6012 733 6515
    Business Hour:
    Weekdays: 9:00AM - 6:00PM
    Saturday: 9:00AM - 1:00PM
    Sunday: Closed
     
     
     

    ISO Certification

     
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